سياسة الاستبدال والإسترجاع

Return conditions: 1) The customer is allowed a seven-day option period from receiving the goods, as stipulated by the law. 2) The customer is granted a free trial (approximately 2 grams) to verify if the scent suits them. If this amount is exceeded, the full deficiency and the trial value will be deducted. 3) Returns are not allowed if usage exceeds 10% of the oud weight, or 15 grams, whichever is more. 4) If returning the oil or musk, the customer’s experience must be on cloth, not on the skin, and with light drops. 5) The customer has the right to exchange or return goods provided the product remains in good condition, the original packaging is intact, and undamaged. 6) During the return process, contact customer service to send the return slip, so the customer can ship the product. When the product arrives and meets the conditions, the purchase amount will be transferred minus shipping costs both ways. In all cases (meaning if shipping was free at purchase, the customer bears the cost upon return). 7) Shipping is free for exchange or return if the items sent to the customer contain an error or a significant defect. 8) Orders are shipped after the order value is credited to the Jad Al Oud store account, and will be delivered according to the method chosen on the website. 9) All orders are shipped and delivered to the customer via shipping companies within three to seven working days for Saudi Arabia, and may take longer outside Saudi Arabia, which varies from country to country. To track the shipment, the customer can follow it through the shipping company. 10) Jad Al Oud store strives to provide an accurate description of the incense sticks and oils, but does not guarantee the absence of some errors in the product description or weight. If the product displayed on the store contradicts the description, you can return the product according to the return policy free of charge or contact customer service. 11) Some images and packaging in the store may be illustrative or approximate, so the color, box, or decorations may differ slightly, but this should be taken into account. 12) Products that require special preparation according to the customer’s wish or in large quantities are not returnable or exchangeable. 13) To facilitate the return process, please contact via WhatsApp on the store’s mobile number. Our policy in the description of our products: The description of the incense level and oils’ scents is approximate, based on our taste and vision, which we have put effort into to bring closer to the generous shopper, so please consider that.